At Samsondi.com, we are committed to ensuring that every order is delivered safely, efficiently, and on schedule. Our logistics process is designed to meet professional standards for both domestic and international shipments.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
Shipping Methods
We provide flexible delivery options through reliable logistics partners:
- Express Delivery
- Freight Shipping (heavy equipment & generators)
Estimated Delivery Time
- Domestic: 2 – 7 business days
- International: 5 – 21 business days
Delivery timelines may vary depending on destination, customs clearance, and external conditions.
Shipping Costs
Shipping fees are calculated based on cargo weight, dimensions, and destination. Final costs will be displayed at checkout or stated in your quotation.
International Orders
Import duties, taxes, and customs charges are the responsibility of the buyer, in accordance with local regulations.
Order Tracking
Tracking details will be provided once the shipment is dispatched, enabling real-time monitoring.
Damaged or Lost Shipments
In the event of damage or loss during transit, please contact our team immediately. We will coordinate with the logistics provider to resolve the issue promptly.
Contact
For further assistance regarding delivery arrangements, our team is ready to support you.